Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
RESPONSIBILITIES
Promote trust and respect among associates
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about
Inform customers of wine specials
Provide customers with products that they have requested
Recommend wine items to customers to ensure they get the products they want and need
Assist customers with pairing of wine and other items such as meat, cheeses, desserts
Collaborate with store chef for wine tastings and other programs featuring wines
Stay current with present, future, seasonal and special ads
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
Must be able to perform the essential functions of this position with or without reasonable accommodation
QUALIFICATIONS
Second language (speaking, reading and/or writing)
Knowledge of imported and domestic varieties, the flavor profiles and how they are made
Knowledge of industry trends in specialty wines and beers as they relate to the consumer
Experience working with wine and beer
Retail experience
Second language (speaking, reading and/or writing)
High school education or equivalent
Must be 21 years of age
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math
Pass wine test once employed
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