Job Description
Front Desk Agent
We're seeking a Hotel Front Desk Agent to be the initial touchpoint for our guests and oversee every aspect of their stay. Responsibilities include guest registration, reservation management, and offering details on rooms, rates, and amenities. Ultimately, your role is to ensure our guests have a delightful and unforgettable experience. Front Desk Agents will have an opportunity to cross train as a Bartender.
Responsibilities
Complete all check-in and check-out procedures
Oversee all reservations, including online and phone
Complete room payments and verify identification
Inform customers about payment methods and verify their credit card data
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond swiftly to any guest concerns in a professional manner
Respond to clients’ complaints in a timely and professional manner
Collaborate with the housekeeping team and assist the department when needed
Up-sell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Perform other duties as directed and assigned
Skills
Excellent communication skills (verbal and written)
Strong interpersonal skills
Ability to multitask and prioritize tasks effectively
Proficiency in using office equipment (e.g., phone systems, printers, scanners)
Knowledge of office management software
Customer service-oriented mindset
Attention to detail and accuracy
Ability to handle difficult situations with patience and professionalism
Requirements
Previous hotel / front desk agent experience is preferred
Customer service attitude
Must be able to convey information and ideas clearly, both oral and written.
Must work well in stressful, high-pressure situations.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Willingness to work at peak hours, which may include evenings, holidays, and weekends.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Excellent phone etiquette and communication skills
Strong guest relations skills with the ability to provide personalized service
Bilingual proficiency is a plus
Benefits:
Competitive pay
Flexible scheduling
Employee discounts
Opportunities for advancement
Health Insurance
PTO
Vision & Dental
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