Job Description

Job Description

Job Description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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Location: Concord, CA

Schedule/Start times:
Swings: Flexibilty to work around the hours of 11am - 2am (Shifts are 8hrs)(Includes Weekends)
Starting Pay: $27.50/hr + Lucrative Shift Differentials & Monthly Bonuses
Join a Culture of People Helping People.

Ever wanted a job where you genuinely save the day? At AAA Mountain West Group (MWG), we don't just hire tow operators—we hire Roadside Heroes. When our members are stranded, stressed, or having their worst day, you are the face of AAA arriving on the scene to bring safety, solutions, and peace of mind.
If you have a great attitude and a desire to learn, we will provide all the training you need to build a successful, secure career.

Why Join AAA MWG?  (The Perks & Pay)
We believe in rewarding our heroes well. We offer a highly competitive earning scale, guaranteed hours, and a robust benefits package that ensures your financial and personal well-being.

Earnings & Financial Wellbeing
Guaranteed Hours: Minimum of 40 hours per week (steady income you can rely on).
Base Pay: Starting at $27.50/hour .
Shift Differentials: Earn an extra $0.75 to $1.50more per hour depending on your hours and days worked.
Productivity Incentives: Earn up to an additional $1,900extra per month just by doing the job you're trained to do!
401(k) Retirement: Automatic 3%  enrollment (increasing 1%  annually) with a company match of up to 6% .
Commuter Benefits: Save on taxes by setting aside up to $680/month for transit or parking.

Health & Wellness Benefits
Medical Choices:  Choose from our flexible Red, White, or Blue tiers to fit your budget.
HSA Company Contribution: Enroll in the Blue Tier, and AAA will contribute $1,000 (Individual) or $2,000 (Family)annually to your health savings.
Mental Health Support: 6  free annual sessions with therapists or coaches via Modern Health for you and your family.
Dental & Vision: Full coverage for preventive checkups and cleanings.
Life Insurance: Company-paid Basic Life and AD&D insurance (1x your annual salary).
Time Off & Extra Perks
Generous PTO:  Accrue up to 136 hours (17 days)  of Paid Time Off in your very first year.
Paid Holidays: 11paid holidays per year.
Tuition Reimbursement:  Ready to grow? We reimburse up to $5,250per year for job-related degrees or certifications (eligible after 6 months).
Free AAA Membership:  Enjoy a Free AAA Classic Membership and exclusive discounts on home/auto insurance.

What You’ll Do (Key Responsibilities)
As the face of AAA, you will provide ultimate customer excellence on the road by:

Operating tow trucks safely and efficiently.

Performing simple vehicle diagnostics to figure out the issue.

Providing essential roadside assistance, including tire changes, fuel delivery, and vehicle lock-outs.

Building trust, problem-solving, and being a calming presence for our members on the scene.

Clear and proficient verbal and written communication even under pressure

Common knowledge of vehicle components and the common reasons for vehicle failure

Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Ability to drive a manual/automatic shift vehicle

What We Are Looking For

No prior towing experience required! We provide top-tier, paid training for the role.

A customer-first mindset and a passion for helping people.

Willingness and flexibility to work the  Swing Shift it does include weekends.

Education & Experience/Licenses & Certification/ Requirements
Must possess a valid driver’s license with a safe driving record

Looking for someone with great attendance history
Exemplary customer service skills

High standards for processes and safety

Work Environment/Physical Requirements
• Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

#ERS

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$27.50 hourly pay with potential to make up to an additional $1,900 per month with quality and productivity incentives

Job Tags

Hourly pay, Flexible hours, Shift work, Afternoon shift

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